Privacy Policy Statement

We are committed to protecting your privacy and maintaining your trust. This page explains what information we collect, how it is used, and your rights regarding personal data.

Information We Collect

We collect information you choose to provide as well as data for website functionality, always with respect for your privacy.

• Personal details you submit when you contact us or use our services, such as your name, email address, and contact information.
• Technical data from your interactions with our website, including device type, browser version, and usage patterns.
• Any communications exchanged between you and our staff via email, phone, or online forms.
• Analytics data to improve website performance while respecting your preferences.

How We Use Information

We only use your data for purposes you expect, including service delivery, communication, and maintenance of our website.

• To respond to your enquiries and provide consultation services according to your requests.
• To personalise your experience on our website and improve content relevance.
• To comply with legal obligations and regulatory requirements applicable in Australia.
• To ensure information and advice provided are secure and only accessed by authorised staff.

Legal Basis for Processing

We process data with your consent or as required by law, always observing your rights.

Processing may be based on your agreement, contractual necessity, or compliance with legal requirements such as consumer protection rules.

Sharing Information

We do not sell your data and only share information when required for service delivery or legal compliance.

• Service providers and partners assisting in delivering core functions, subject to strict confidentiality agreements.
• Where legally obligated, such as by court order or to meet regulatory duties.
• When you provide explicit consent for information to be shared in a particular context.

Data Security

We implement technical and procedural measures to safeguard personal information. All access is restricted to authorised personnel, and regular reviews are conducted to improve protection.

Your Rights

You have rights to control, access, or request changes to your personal information.

• Request a copy of data we hold about you at any time.
• Ask for corrections if your personal data is inaccurate or incomplete.
• Request deletion or restriction of your personal information where justified.
• Withdraw your consent to certain uses where processing is based on consent.

Cookies and Tracking

Our website uses cookies to support basic site features and to analyse how visitors interact with specific content.

Read Cookie Policy Read Cookie Policy

Contact Details

If you have any questions about our privacy practices, please get in touch using the details below.

Changes to This Policy

We may update this policy when necessary to reflect changes in law or practice. Any changes will be clearly posted.